The iGaming sector, which is still considered to be a relatively young industry doesn’t quite offer any formal qualifications. With recent regulatory developments across the EU, we are however starting to see a change in this approach to education and training for iGaming operators and their employees. Specifically in relation to Anti-Money Laundering and Responsible Gaming, there are already mandatory requirements in place between the majority of the regulatory bodies, and we are seeing the emergence of training bodies and organisations to meet this need.
Foremost among these is the iGaming Academy, where training is provided in a multitude of gaming specific disciplines, including AML, Info Security, Advertising Code & Practices and Responsible Gaming training.
As stated by the iGaming Academy’s DirectorJaime Debono:
“All the training courses are created specifically for the iGaming industry, with use of the correct terminology, relevant examples and case studies and by professionals from within the industry itself. This training methodology has been very effective for many of our clients and so far we have be able to deliver our training courses to over 6000 staff member online and 100 face-to-face attendees on a monthly basis”
Head of Content & Compliance for the iGaming Academy, Wendy Zitzman said :
“while many operators take advantage of the iGaming Academy courses for regulator mandated trainings related to compliance topics, we have seen a change in attitude in 2016, with more and more operators sending entire teams to undergo role specific training in topics such as Social Media Marketing, Sportsbook Management, Customer Relationship Management, Online Casino Management, and a number of other courses across the 4 main key categories: Compliance, Product, Acquisition and Retention”
On an enterprise level, the iGaming Academy has delivered complex training initiatives for companies such as Betsson, Mr Green, Lottoland, Betclic Everest Group, Skybet and Evolution Gaming.
In a recent interview with Sara Mosallaee, Marketing and Communication Executive at Evolution Gaming; Sara expressed her experience in working with the iGaming Academy’s Online Training Portal which is used to concurrently train over 500 Evolution employees.
