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Sinitic, the market-leader in AI Customer Experience (AICX) solutions for multilingual contact centers in the iGaming industry, was recently shortlisted for the EGR B2B Services Rising Star award.
“We’re pleased to be shortlisted for this prestigious award, particularly after winning the 2019 Innovation Award at iGaming Asia Congress in April,” said Sinitic CEO Curtis Matlock. “While there are hundreds of ‘chatbot’ providers, Sinitic continues to lead player experience automation for iGaming with our specialized Natural Language Processing tech for Chinese, Thai, Japanese and other non-English languages. This solution enables operators with global operations to reduce contact centre expenses while improving player conversion and retention rates.”
The 10th EGR B2B Awards, from EGR magazine, is focused on recognising suppliers from across all major online gaming disciplines including betting and gaming software, networks, mobile, payments, recruitment, IT and infrastructure.
Source: Latest News on European Gaming Media Network
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