The UK Government is called upon by its Betting and Gaming Council (BGC) to establish a dedicated Gambling Ombudsman to deal with issues and concerns raised by customers.
UK ministers are presently working on the Gambling Review, which was launched last December. They are expected to publish a White Paper with the gambling landscape outlined as well as recommendations, at the end of this year.
Chief Executive Officer of the BGC, Michael Dugher said:
“This is further evidence of the BGC’s determination to drive up standards in the regulated betting and gaming industry.
“We hope that the Government will look favourably on our calls for a Gambling Ombudsman to be established as soon as possible following the conclusion of the Gambling Review, which we strongly support.
“The BGC and its members recognise the need for further change in our industry and a new Gambling Ombudsman would be a step forward in customer redress – I’m proud to be giving it our backing.”
Chief Executive Office of Flutter UK and Ireland, Conor Grant, said:
“At the heart of our business is a focus on our customers – both delivering great entertainment and making sure that it is always underpinned by increasingly robust safer gambling practices.
“And true commitment to putting customers first also means making sure that they have somewhere independent to go if something does go amiss – that is why Flutter is fully behind the call from the BGC today for the Government to include an Ombudsman in its plans for reform of the gambling industry.”
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Source: Igaming
